Returns & Exchanges
At Farmley, we take pride in the quality of our farm-fresh products, but if you receive a damaged or incorrect item, we are committed to making it right. Due to the perishable nature of food items, we offer a hassle-free replacement or refund process for eligible concerns within 48 hours of delivery.
Initiate Request
Contact our customer support team via email or our dedicated helpline within 48 hours of receiving your order to report any quality issues or discrepancies.
Provide Proof
Share clear photographs or a short video of the product and its original packaging, highlighting the defect or damage to help our quality control team assess the claim.
Verification Process
Our team will review your request and the provided evidence within 24-48 business hours to verify the eligibility for a return or exchange based on our food safety standards.
Resolution
Once approved, we will initiate a free replacement shipment for the items or process a full refund to your original payment method within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing